🚀 Join Our Team as an AI Engineer at Helo.ai by VivaConnect
📍 Location: Andheri, Mumbai 📅 Working Days: Monday to Friday 🏢 Work Mode: Work from Office
🌐 About Helo.ai
At Helo.ai by VivaConnect, we enable businesses to connect with their customers through powerful engagement channels at scale.
• SMS, WhatsApp, RCS, Voice, and Contact Centre solutions • 24+ years of industry expertise • 30+ billion engagements handled annually • Partnerships with Meta, Google, and leading telecom operators
We power communication infrastructure for enterprises that require reliability, automation, and intelligent customer engagement.
🌟 Why Build Your Career With Us
• Work on Generative AI-powered communication platforms • Build production-grade conversational AI systems • Deploy LLM-powered workflows across engagement channels • Gain hands-on exposure to NLP, prompt engineering, and AI orchestration
🌍 Discover More About Helo.ai
• Website: https://helo.ai/ • LinkedIn: https://www.linkedin.com/company/sayheloai/posts/?feedView=all • Instagram: lifeathelo.ai
💼 The Role You’ll Play
As an AI Engineer, you will design, develop, and deploy conversational AI and automation solutions across WhatsApp and digital engagement platforms.
Your role will focus on:
• Building scalable conversational AI workflows • Integrating LLM APIs into production-ready systems • Supporting automation across engagement channels • Improving response intelligence and personalization
In addition to the responsibilities listed below, you should be open to taking up any additional tasks related to this role that support smoother operations and effective AI solution delivery across teams.
🧩 What You’ll Be Driving
🔹 Conversational AI Development • Design chatbot workflows using NLP and Generative AI • Build assistants for automated customer engagement • Improve intent detection and response quality through prompt engineering • Optimize conversation flows for scalability and performance
🔹 LLM & Model Integration • Integrate LLM APIs into production-ready systems • Design prompt pipelines and response orchestration logic • Improve contextual accuracy through dataset refinement • Implement structured response generation for enterprise workflows
🔹 Automation & Platform Integration • Integrate AI workflows with CRM systems and CPaaS platforms • Deploy automation across WhatsApp, SMS, Email, and Voice channels • Build API-driven orchestration pipelines • Support monitoring and optimization of AI workflows
🔹 Solution Architecture Contribution • Translate business requirements into AI-powered automation solutions • Design scalable conversational architectures • Support deployment across cloud environments • Improve reliability and performance of AI services
🔹 Continuous Improvement • Monitor model performance and conversation success rates • Improve automation accuracy through testing and iteration • Suggest enhancements to AI pipelines and engagement workflows • Stay updated with Generative AI and LLM ecosystem advancements
🧠 Knowledge & Expertise We Value
Functional Expertise
• Experience in NLP, Conversational AI, or Generative AI solutions • Hands-on experience integrating LLM APIs into applications • Experience with prompt engineering and response optimization • Exposure to chatbot orchestration frameworks or automation pipelines • Understanding of REST APIs and JSON workflow systems
Professional Strengths
• Strong analytical and problem-solving mindset • Ownership-driven execution approach • Ability to work in fast-paced product environments • Clear communication with technical and business stakeholders • Collaborative approach across cross-functional teams
🛠 Platforms & Technologies
Python OpenAI / LLM APIs REST APIs JSON Workflows Cloud Platforms (AWS / Azure / GCP) Conversational Automation Platforms
🎓 Education & Experience
• Education: B.E. / B.Tech in Computer Engineering, AI, IT, or related field • Experience: 3–5 years in AI Engineering, NLP, or automation development • Experience deploying AI solutions in production environments preferred • Certifications in AI/ML, NLP, or Cloud technologies are a plus
📊 Indicators of Success
• Deployment of scalable conversational AI solutions • Successful LLM integrations into engagement platforms • Improved automation efficiency across customer channels • High-quality collaboration with product and engineering teams • Improved chatbot response accuracy
📈 Performance & Growth
The role follows defined KPIs and KRAs to ensure clarity in responsibilities, support performance tracking, and recognize contributions toward AI platform innovation and automation efficiency.
🌍 Equal Opportunity Employer
At Helo.ai, we celebrate diversity and are committed to building an inclusive and collaborative environment for all employees.
