Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level:
Manager, Technical Transformation or equivalent
As a Manager at Deloitte Consulting, you will drive the design, implementation, and delivery of cutting-edge artificial intelligence solutions for our clients. This role combines deep technical expertise with strong leadership capabilities and exceptional client management skills. You will serve as a bridge between complex technical implementations and business objectives, leading development teams while effectively communicating with stakeholders at all levels.
Work you’ll do:
Technical Leadership & Architecture
Client Engagement & Solution Design
Team Management & Development
Service Delivery Excellence
The team
:
Our
Sales & Service
team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We help clients turn business values into measurable growth through creatively driven, personalized content, communications, and experiences that engage and inspire people to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities by a combination of key focus areas i.e, Brand, Advertising, Experiences, Content, Marketing, Commerce, Products, Data and measurement/analysis.
Qualifications
Must Have Skills/Project Experience/Certifications
:
9-10+ years of hands-on Salesforce development experience, including Apex, Lightning Web Components, Visualforce, and Integration APIs.
Proven experience leading technical teams and managing end-to-end Salesforce project delivery across multiple workstreams or releases.
Strong understanding of Salesforce configuration, security model, sharing rules, platform governance, and enterprise design best practices.
Experience with data integration, migration, deployment strategy, and release management across complex environments.
Proficiency in source control systems (e.g., Git), Agile delivery methodologies, and DevOps/CI-CD practices.
Demonstrated ability to manage stakeholders, lead client discussions, and communicate technical concepts clearly to both business and technical audiences.
Experience in estimation, planning, staffing coordination, risk management, and delivery tracking for large or complex implementations.
Salesforce Platform Developer certification required; additional Salesforce certifications are a plus.
Strong problem-solving, leadership, mentoring, and team management skills.
Good understanding of Einstein Trust Layer and guardrails.
Good understanding of LLMs, different types of prompt templates, and their usage.
Good knowledge of different models.
Good knowledge of standard agents.
Hands-on experience in agent creation and usage of standard/custom actions.
Good understanding of Data Cloud.
Good to Have Skills / Project Experience / Certifications
Project experience with Life Sciences and Health clients, including patient experience, commercial, MedTech, provider, and/or payer.
Salesforce Certified AI Associate.
Education:
·
BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location:
·
Bengaluru/Hyderabad/Pune/Chennai/Kolkata
S&S Hashtag- #S&S2027
