Advisor - Customer Experience

at Altaaqa Global (Caterpillar Global Power Projects)

Gurugram, India Entry Posted 2026-05-13

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About this role

The Customer Services Executive is responsible for handling customer inquiries, resolving issues, processing orders, and ensuring a high level of customer satisfaction. The role involves communication through phone, email, and chat while maintaining service standards and meeting performance targets. Key Responsibilities: Respond to customer queries via phone, email, and chat in a timely and professional manner Handle customer complaints and provide appropriate solutions Process orders, returns, refunds, and exchanges accurately Track and follow up on delayed orders or shipping updates

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