People Management
Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service.
Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure that all personnel are kept well informed of department’s objectives and policies.
Financial Management
Assist in the determination of fiscal requirements and the compilation of budgetary recommendations.
Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
Supervise and coordinate activities of the Accounts Receivable section of Novotel Chennai Sipcot.
Ensure to process the third party claims and the maintenance, review, updating and collection of guest accounts in accordance with the credit policy.
Responsible for various transactions including refunds, ability-to-pay allowances, discounts and write-offs.
Investigate special collection problems and confer with financially responsible persons as required to advise concerning credit policy and to make arrangements for payment of outstanding accounts.
Recommend transfer of guest accounts to Delinquent Accounts section.
Maintain liaison with other functions to coordinate efforts in resolving problems concerning collection of guest accounts receivable.
Assist in the preparation of reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions.
Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties.
Responsible for compliance of established practices, and keeping employees abreast of current changes and standards.
Develop and recommend operating policies and procedures for Accounts Receivable section.
Bachelor’s Degree in Accounting / Finance
Minimum 4 years of experience in a finance or accounting position or 2 years of experience in a similar capacity
High degree of professionalism with strong understanding of business acumen
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, PowerPoint, and relevant financial and accounting reporting systems
Fully conversant in
accounting principles
and financial regulation standards
