About Metayb
Metayb is a fast-growing digital transformation company empowering organizations to thrive in the digital-first era. In just three years, we've built a team of 400+ experts focused on creating seamless customer experiences, boosting operational efficiency, and delivering actionable insights. Our core strengths include Digital Transformation, Data Science, SAP Implementation, Workflow Automation, Finance, and Supply Chain services, with aspirations to expand into IoT, AI/ML, and Virtual Reality. By leveraging emerging technologies, Metayb aims to be a trusted global partner in delivering impactful, future-ready solutions.
Job Summary
We are looking for an Account Manager to manage and grow relationships with our existing customers. The role focuses on ensuring customer satisfaction, driving product adoption, and acting as a trusted point of contact to deliver long-term value. The candidate should be comfortable working with international clients and be open to travel across African regions as required.
Key Responsibilities
Manage and nurture relationships with existing customers to ensure high satisfaction and retention
Act as the primary point of contact for customer queries, escalations, and ongoing support
Drive product adoption and usage by understanding customer needs and business goals
Coordinate with internal teams (Sales, Support, Product, Operations) to resolve customer issues
Conduct regular check-ins, reviews, and on-site visits with customers in Africa
Identify upsell and cross-sell opportunities in collaboration with the sales team
Track customer health, feedback, and engagement metrics
Ensure timely renewals and reduce customer churn
Required Skills & Qualifications
10–15 years of experience in Customer Success, Account Management, or Client Relationship roles
Strong communication and stakeholder management skills
Experience handling existing/enterprise customers
Ability to understand customer business requirements and translate them into solutions
Willingness to travel to Africa as per business needs
Problem-solving mindset with a customer-first approach
Proficiency in CRM tools and customer engagement platforms
Disclaimer
The job title mentioned in this description is generic and intended for broad categorization purposes. The final designation will be determined based on the candidate’s performance during the interview process, relevant experience, and alignment with the organizational hierarchy.
