Job Description
Job Title:
Account Manager – Client Success & People Management
📍
Location:
Jaipur
🏢
Department:
Business / Client Success
💼
Experience:
5+ Years (Preferred)
Role Overview
We are seeking a dynamic and result-oriented
Account Manager – Client Success
who will be responsible for managing client relationships, overseeing team members deployed at client locations (on-site/offshore), driving account growth, and identifying new business opportunities within existing accounts.
The ideal candidate should possess strong people management capabilities, commercial acumen, and the ability to align internal resources effectively with client expectations to ensure long-term partnerships and revenue growth.
Key Responsibilities
1. Client Relationship Management
Act as the primary point of contact for assigned client accounts.
Build and maintain strong, long-term relationships with client stakeholders.
Ensure high levels of client satisfaction, retention, and engagement.
Conduct regular business reviews and strategic discussions with clients.
2. Team & People Management
Manage and support employees deployed at client locations.
Ensure performance standards, engagement levels, and delivery quality are maintained.
Address team concerns, resolve conflicts, and ensure alignment with client expectations.
Drive accountability, ownership, and performance improvement within the team.
3. Account Growth & Upselling
Identify upselling and cross-selling opportunities for internal products and services.
Drive revenue growth within existing accounts through strategic engagement.
Pitch company services and solutions to clients and prospects.
Explore expansion opportunities within current client environments.
Collaborate with sales and marketing teams for lead conversion and new opportunities.
4. Hiring & Resource Planning
Understand client workforce requirements and project needs.
Coordinate with internal HR and delivery teams to fulfill hiring and deployment needs.
Evaluate resource feasibility and ensure timely onboarding and allocation.
Align internal talent capabilities with client expectations.
5. Delivery & Commercial Oversight
Monitor service delivery quality and adherence to SLAs and KPIs.
Handle escalations and ensure timely issue resolution.
Support pricing discussions, renewals, and basic contract negotiations.
Ensure commercial alignment and profitability of accounts.
Required Skills & Qualifications
Strong leadership and people management skills.
Excellent communication and stakeholder management abilities.
Experience in account management, client servicing, or customer success roles.
Proven track record of account expansion and revenue growth.
Understanding of workforce planning and recruitment coordination.
Strong commercial awareness and negotiation skills.
Ability to manage multiple accounts simultaneously.
Problem-solving mindset with strong decision-making ability.
Success Metrics
Client retention rate
Revenue growth per account
New accounts acquired
CSAT (Client Satisfaction Score)
SLA/KPI adherence
Preferred Background
Experience in IT services, consulting, or staffing industry (preferred).
MBA or relevant management qualification (preferred but not mandatory).
