The Big Picture:
As a Senior Specialist - Customer Success (Key Account Manager), you will manage a portfolio of accounts, driving revenue growth through relationship management, account intelligence, and business development. Your primary focus is to protect existing revenue, expand account value through upselling and cross-selling, and delivering exceptional customer experiences. This role is perfect for someone who excels at strategic account planning, revenue optimization, and data-driven decision-making in a fast-paced solar engineering environment.
What you can expect as a Senior Specialist - Customer Success at Illumine-i:
You'll own and manage strategic client accounts, ensuring revenue protection, growth, and timely payment realization.
You'll drive upselling and cross-selling initiatives by identifying expansion opportunities within existing accounts and developing compelling business cases.
You'll develop and maintain deep account intelligence through regular client engagement, understanding business needs, pain points, and growth opportunities.
You'll coordinate with internal teams (Design, Engineering, Sales & PMO) to ensure timely project delivery and quality, and proactive issue resolution to drive client satisfaction.
You'll utilize CRM and Project Management tools to track account health, project progress, revenue pipeline, and optimize client engagement strategies.
You'll analyze account data using AI-powered tools to identify trends, predict churn risks, and uncover revenue expansion opportunities.
You'll create client reports using Microsoft Excel, PowerPoint, and AI tools to present account performance, insights, and strategic recommendations.
You'll manage payment collection and revenue realization, ensuring timely invoice collection and resolving payment delays proactively.
You'll conduct strategic account planning sessions, including quarterly business reviews (QBRs) to align on goals, demonstrate value, and identify growth pathways.
Essential Qualifications Include:
Degree in Engineering and/or Management.
2-5 years of experience in account management, customer success, or client engagement within Power engineering, or other engineering sector.
Proven track record of driving revenue growth through upselling, cross-selling, and account expansion strategies.
Commercial acumen with understanding of revenue models, pricing strategies, and payment management.
Strong business communication and strategic relationship management skills with ability to engage executives and decision-makers.
Proficiency in CRM tools, Microsoft Excel, PowerPoint, and AI-powered analytics tools or data analysis and insights generation.
